FAQs

Company Philosophy & Culture

What is the difference between customer service and hospitality at St. Honoré?

We believe in unreasonable hospitality; a philosophy that goes beyond just providing good customer service. While customer service is about meeting a need, hospitality is about anticipating it and making every interaction personal and memorable. We embrace the concept of Art de Vivre (the art of living) and invite our customers to be a part of that experience. We see every guest as a friend we’re welcoming into our home. Our goal is to convey a sense of quality in every aspect of the visit, from the welcoming ambiance to the exceptional product.

Is there opportunity for promotion?

Bien sûr (of course)! We are dedicated to the growth of our team members. Many of our managers and lead staff started in entry-level positions. We look for individuals who demonstrate leadership, a strong work ethic, and a passion for our products and philosophy.

What types of training can I expect?

But of course! You will receive comprehensive training on all aspects of your role, including product knowledge, food safety, customer service, and our unique approach to hospitality. We focus on a hands-on learning approach to ensure you are confident and well-prepared for your position.

Work Policies & Expectations

What is the dress code?

Our dress code is professional yet comfortable. The uniform is an all-black top, black pants, and black shoes. For safety, you are required to wear non-slip shoes. We offer a discount through Shoes for Crews, which includes a $5 discount and free shipping directly to our store. We offer an exclusive discount through Shoes for Crews: enjoy 10% off the retail price, plus an additional $5 savings when your order is shipped directly to our store Regarding personal appearance, we do have some guidelines:

• Hair: Must be clean, pulled back, and in natural colors.
• Tattoos & Piercings: Tattoos should be clean and not offensive. Piercings are generally allowed, but large or excessive piercings may be asked to be removed during a shift for safety and hygiene reasons.

How important is punctuality?

We feel a little silly having to say this, but please, be on time! Our managers aren’t mind readers, and when one person is late, it impacts the entire team’s ability to serve our customers. A little extra communication goes a long way. If something comes up, just call or text your manager using the phone number we provide you with.

How do breaks work?

Breaks are scheduled in accordance with Oregon state law. For shifts longer than six hours, you are entitled to a paid 15-minute break and an unpaid 30-minute lunch.

Why is this position open?

The reasons for an opening vary. Some are seasonal, especially in the spring and summer when we see a significant increase in business. Other reasons may include promotions, employees moving on to new opportunities, or adding a new team member to meet our growing needs.

How do holidays and days off work?

We are only closed on Christmas Day. We are open on all other holidays. Christmas Eve is one of our busiest days, as we sell our traditional Bûche de Noël (Christmas log cake). Mother’s Day is also a key day for us, and all team members are expected to work to ensure we can serve our customers. We also close early on major holidays such as Thanksgiving, New Year’s eve and fourth of July so we can all enjoy these moments with family and friends.

What are the typical work schedules for Front of the House?

Most of our stores are open to customers between 7:00 am and 5 pm, with the exception of our Lake Oswego and Thurman locations, which are open from 6:30 am to 6 pm. Opening shifts usually begin an hour before the doors open, and closing shifts end 30-60 minutes after the store closes.

Most shifts are either an “open” or “close.” We have more part-time positions than full-time, and we work to create flexible schedules that fit the needs of our team. Summer is our busiest season, and we expect all team members to have more availability during that time.

Please note that most people work at least one weekend day, but we do our best to create repeatable and predictable schedules.

Job Logistics & Communication

What is the best way to communicate with my manager?

We’re big on direct communication. The best way to reach your manager is by phone. We’ll give you their number, and we ask that you use it to communicate any urgent matters or questions you might have, especially if you’re running late.

Do I need any special licensing?

Yes. All employees who handle food are required to have a Food Handler’s Card. If you are a front-of-house employee who serves alcohol, you will also need to have an OLCC Server’s Permit. You must have these licenses current by your first day of work.

What bus lines can I take to each location?

Each of our locations is easily accessible via TriMet bus and MAX lines.

• NW Thurman: Served by the TriMet Bus Line 15-Belmont/NW 23rd Ave and others in the area.
• SE Division: Easily reached via the TriMet FX2-Division bus line.
• SW Broadway: Accessible by many bus lines and the MAX Blue and Red lines.
• Lake Oswego: Served by multiple bus lines, including the 35-Macadam/Greeley and 38-Boones Ferry Rd.
• S Macadam: Located on the TriMet Bus Line 35-Macadam/Greeley.

Locations & Environment

What are the different St. Honoré locations and their unique feel?

Each of our locations has a distinct personality, reflecting the neighborhood it serves.

• Lake Oswego: As our flagship store, this location is the busiest. Situated right on the lakefront, it feels like a premier destination. Guests come here to grab pastries for a special brunch or to take a leisurely break from a day of shopping. The atmosphere is elegant yet bustling, or as we like to say, there’s a real je ne sais quoi (an appealing quality that cannot be described) about the place.
• NW Thurman: This location is a beautiful blend of old Portland charm and classic Parisian style. Conveniently located on a corner, it offers a cozy and intimate feel with both individual and communal seating inside, as well as ample outdoor space for enjoying warmer days. It’s a true neighborhood boulangerie (bakery).
• SW Broadway: Our newest and fastest-growing location caters to the bustling downtown business crowd. Situated in a prime retail and business district, this store is a hub of activity. The fast-paced environment and central location make it a vibrant place to work and serve guests on the go.
• SE Division: This is the location for the “funky” side of Portland. It’s where the classic French art of baking meets the city’s independent and eclectic spirit. If you’re looking for a French pastry with a little indie edge, this is your place.
• S Macadam: Stepping into this location feels like a delightful escape to a Parisian street corner. With mostly outdoor seating, it offers a charming and relaxed atmosphere, inviting guests to sit and savor a moment of c’est la vie (that’s life), or tranquility, along with the fresh baked pastries.

Employee Benefits & Perks

Do employees get a discount?

Ah, mon ami, you know it! Employees receive a discount on our delicious products to enjoy the fruits of their labor.

Community & Corporate Responsibility

Does St. Honoré Bakery donate to charitable organizations?

Yes, we are deeply committed to giving back to the community that has supported us since Dominique opened our doors in 2003. We are proud to have had the opportunity to donner à une bonne œuvre (give to a good cause) by supporting over 450 schools, non-profit organizations, camps, and youth programs over the years. We believe in strengthening our community and are always looking for ways to contribute.

How do you decide which organizations to donate to?

We’re proud of our long-standing commitment to supporting local organizations that empower children to thrive. Equally important to us is the voice of our team. That’s why we give priority to donation suggestions from employees—especially when they’re personally involved in volunteering with the organization. This approach ensures our contributions align with the causes our team cares about most, provided the organization meets our established donation criteria.

Production

I’m a passionate home baker, but I’ve never worked in a commercial kitchen. Can I still apply to be a baker?

Absolutely! We love welcoming enthusiastic bakers, no matter your background. If you’ve got the passion, we’ve got the training. All new team members receive hands-on instruction at our commissary kitchen—so you’ll learn everything you need to succeed.

What are the hours like for production staff?

We offer a variety of shifts between 1:00 AM and 8:00 PM, seven days a week. Whether you’re an early bird or prefer a later start, there’s likely a schedule that fits your rhythm.

Do you hire part-time staff at the commissary kitchen?

We typically hire full-time team members for production roles. We also do our best to ensure everyone gets two consecutive days off to recharge and enjoy life outside the kitchen.

What kind of roles are available in the commissary kitchen?

Our kitchen is full of exciting opportunities! Here are some of the areas you could be part of:

• Bread – mixing, shaping, and baking
• Desserts – cakes, macarons, tarts
• Food Prep – soups, sandwiches, quiches, salads
• Lamination – croissants, puff pastry, viennoiseries
• Pastry Mixing & Baking
• Packing & Delivery

Whether you’re into dough, desserts, or logistics, there’s a place for you here!